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Vision Product Ideas

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Created by Guest
Created on Apr 27, 2026

For Pending Inactive to NOT bill.

When you do a move the account is switched to Pending Inactive, until paid. This does not stop it from billing in the billing run, even though you are telling it that a final bill has been generated. But when doing the next billing run, you have to make this account inactive before they have paid the final bill. Once inactive it does not send a bill, anymore. So, then you have to go back in and activate them again, so late notices can go out. The move has told the system that the customer has received the final bill. We have to remember to turn the account on and off until paid. I would like Pending Inactive accounts that have received the final bill to not bill, there is no reason for them to bill. But there is a reason to keep the account active long enough to get paid.

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