Many of our customers have a past due, when they call to pay only their past due, we have to inquire/open the account to check what their past due amount is. It would save a step multiple times a day if this was added to the main screen on Account Center.
It will be added as an optional column as Past due; the past due amount will be any outstanding amount without a due date or any amount that is past its due date along with any receipt overpayments that have not been used to pay another bill.